Join us for a complimentary webinar, “Assessing Your Office Staff” on Tuesday, August 17, 2010 at 1 p.m. (EST) to learn more about the benefits of call tracking and ways to train your office staff to increase patient satisfaction.

Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/287312147

The way your office staff handles inbound calls plays an important role in the number of consultations and treatment appointments you book on a daily basis. Have you ever wondered what type of conversation takes place between a prospective patient and your office on any given day? Call tracking can provide some insight on how your staff handles inbound calls.

When a prospective patient calls your office to find out more about a particular service or is interested in setting up a consultation, it’s imperative that your office staff knows how to handle the call and bring the patient into the office as soon as possible.  Call tracking systems also allow you to monitor all calls coming into the office and ensure that your staff is handling each call effectively.

Many doctors and medical professionals also use call tracking systems to as a training tool, because staff members are able to record and review their conversations. Supervisors can review each call to make sure it meets quality standards, and change scripts or provide more training to staff members to ensure that most inbound calls turn into an appointment for a consultation or treatment.

When you set up a call tracking system in your office, you will be assigned a unique toll-free number that makes it very simple to track the effects of all of your marketing campaigns.  As you promote this phone number on your website, profile page and other marketing materials, you will be able to see exactly where your leads are coming from. This can help you tweak and streamline your marketing campaigns so that you generate more inquiries or requests for consultations on a regular basis.

Call tracking is very simple to set up and provides valuable data about your lead, including the time of day the prospective patient called, the duration of the call, and how the call was handled by the staff member. Take the guesswork out of your advertising campaigns with a call tracking system that is easy to manage and provides a high ROI.